You can now view a useful short help video on how to fix the Flavia Error code 328. Error 328 is a pack jam, where a Flavia drink sachet has become lodged in the brewer.
Click on the following link http://youtu.be/gJy67yEYcX8 or see a selection of helpful how to do and product information videos via the Help Centre section of our website.
The Flavia Creation 400 is actually one of the most reliable office coffee machines on the market and currently the average time between failures is 18 months! However occasionally things do go wrong and this helpful video can get you up and running again in just a few minutes.